# ResolveAI for Shopify

Website: https://resolveai.dasgroupllc.com/
Company: DAS Group LLC
Last updated: 2026-04-29

## Summary

ResolveAI is a Shopify support automation product built to resolve eligible customer issues end-to-end. It uses store context, order data, policy rules, refund thresholds, and escalation logic so the workflow stays grounded in how the merchant actually operates.

## Main job

ResolveAI is for support resolution, not just response drafting. The product is intended to complete routine support workflows when it is safe to do so and hand uncertain or risky cases to humans when judgment is needed.

## Who it is for

- Shopify merchants
- Ecommerce support teams
- Operators managing order, refund, and return volume
- Teams that want support automation with visible guardrails

## Core capabilities

- Auto-resolve order questions
- Handle returns and refunds within policy rules
- Escalate high-value or low-confidence cases
- Track resolved tickets and estimated savings
- Configure refund thresholds, exclusions, and escalation logic

## Why the product exists

Many support tools behave like chatbots that only draft replies. ResolveAI is positioned around doing the operational work safely, using store-aware context and decision logic.

## Fast answers

### What does ResolveAI do?

ResolveAI resolves eligible Shopify support issues end-to-end and escalates the cases that should stay with a human.

### What kinds of issues can it handle?

Routine order questions, return workflows, refund requests, and policy-bound customer-service cases.

### Does ResolveAI always act automatically?

No. Low-confidence, excluded, high-value, or edge-case requests are routed to a human reviewer with context.

### Why is policy awareness important?

Support automation is only credible when it follows refund thresholds, return windows, product exclusions, and other merchant rules that protect margin and customer trust.