Not just a chatbot
ResolveAI does more than answer questions. It checks the order, applies your policies, and completes the support workflow when the case is safe to resolve automatically.
Autonomous Shopify Support Resolution
Automatically resolve Shopify customer issues — refunds, returns, and order questions.
ResolveAI uses your store data, policies, products, orders, and refund rules to resolve customer issues end-to-end. Humans only review cases that need judgment.
Not just a chatbotExecutes real support workflowsPolicy-aware responsesEscalation when confidence is low
How ResolveAI works
Reads store contextOrders, policies, products, refund rules, and customer history.
Executes support workflowsHandles routine order questions, return flows, and low-risk refunds.
Escalates when neededHigh-value, excluded, or low-confidence cases go to human review.
Why It's Different
Built to resolve the issue, not just reply to it.
ResolveAI is designed for Shopify support operations where real actions, guardrails, and merchant margin protection matter.
Works with store context
It uses your store data, products, orders, policies, and refund rules so responses stay grounded in how your Shopify business actually operates.
Protects merchant margins
Refund thresholds, exclusions, and escalation rules keep high-value, edge-case, or risky requests out of the auto-resolution path.
Escalates when judgment is needed
Cases with low confidence, policy exceptions, or sensitive outcomes route to a human reviewer with context instead of forcing bad automation.
Direct Answers
What ResolveAI is, who it helps, and why it exists.
This section is intentionally answer-oriented so merchants, partners, search systems, and AI agents can understand the product without inferring the basics from marketing language.
What ResolveAI does
ResolveAI resolves eligible Shopify support issues end-to-end instead of only suggesting text for an agent to clean up.
Who it is for
It is built for merchants and support teams that want order-aware automation with policy guardrails and human fallback.
What makes it different
The product emphasizes store context, refund and return rules, and escalation logic rather than generic chatbot behavior.
Product
Five ways ResolveAI runs autonomous support resolution.
Every capability is grounded in store context, policy rules, and clear escalation paths.
01
Auto-resolve order questions
ResolveAI answers order status, tracking, delivery, and policy questions using live Shopify context instead of generic FAQ text.
02
Handle returns and refunds within rules
Refund thresholds, return windows, product exclusions, and policy rules determine what can be completed automatically and what needs review.
03
Escalate risky or high-value cases
When confidence is low, the order is sensitive, or the request sits outside policy, ResolveAI routes the case to a human instead of guessing.
04
Track resolved tickets and savings
The admin view shows what ResolveAI resolved, what was escalated, and the estimated support savings created by automation.
05
Configure guardrails
Set refund thresholds, confidence thresholds, excluded products or orders, escalation reasons, and other controls from a Shopify-native admin UI.
Guardrails
Policy-aware automation that stays inside your rules.
ResolveAI should only act when the workflow is safe, the policy is clear, and merchant margin is protected. That means configurable refund thresholds, excluded products and orders, and escalation whenever confidence is low.
Configurable refund thresholds
Policy-aware responses and actions
Excluded products and orders
Escalation reasons and low-confidence review
Admin UI
Simple, Shopify-native controls for autonomous resolution.
Merchants get a credible Polaris-style workflow: configure the guardrails, track outcomes, and review only the cases that deserve human judgment.
Refund threshold
Auto-resolution confidence threshold
Excluded products and orders
Escalation reasons
Resolved ticket log
Estimated savings dashboard
FAQ
Common questions about Shopify support automation.
FAQ content helps the page answer high-intent questions more directly and improves the chance of accurate retrieval.
01
What kinds of Shopify issues can ResolveAI handle?
ResolveAI is designed for routine order questions, return flows, refund requests, and similar support workflows where store context and policy rules can determine a safe outcome.
02
Does ResolveAI always auto-resolve the ticket?
No. When a case is high-value, excluded by policy, or uncertain, ResolveAI escalates it to a human reviewer with context instead of guessing.
03
Why is policy awareness important?
Support automation only stays credible when it follows refund thresholds, return windows, product exclusions, and confidence rules that protect merchant margin.
Outcome
Reduce repetitive support work without handing risky cases to automation.
ResolveAI handles the routine cases end-to-end and keeps humans focused on the tickets that need real judgment.