Guardrails before actions
ResolveAI checks the order, applies your policies, and blocks or escalates cases that exceed refund limits, return windows, exclusions, or confidence thresholds.
Shopify refund and return guardrails
Test and enforce refund, return, and order support guardrails.
ResolveAI uses your store data, policies, products, orders, and refund rules to preview, enforce, and log support decisions. Humans review risky cases with context and escalation reasons.
Refund and return guardrailsSandbox previewDecision logEscalation when confidence is low
How ResolveAI works
Reads store contextOrders, policies, products, refund rules, and customer history.
Applies guardrailsChecks refund limits, return windows, exclusions, and confidence thresholds.
Escalates when neededHigh-value, excluded, or low-confidence cases go to human review.
Why It's Different
Built to enforce support rules, not just reply to tickets.
ResolveAI is designed for Shopify support operations where refund limits, return rules, escalation, and auditability matter.
Works with store context
It uses your store data, products, orders, policies, and refund rules so support workflows stay grounded in how your Shopify business actually operates.
Protects merchant margins
Refund thresholds, exclusions, and escalation rules keep high-value, edge-case, or risky requests out of the automatic path.
Shows why a case escalated
Cases with low confidence, policy exceptions, or sensitive outcomes route to a human reviewer with context and an escalation reason.
Direct Answers
What ResolveAI is, who it helps, and why it exists.
Answers to the questions merchants ask before installing a support automation tool.
What ResolveAI does
ResolveAI tests and enforces refund, return, and order support guardrails for Shopify stores.
Who it is for
It is built for merchants and support teams that want order-aware support workflows with policy guardrails and human fallback.
What makes it different
The product emphasizes refund limits, return rules, sandbox preview, escalation reasons, and decision logs rather than generic chatbot behavior.
Product
Five ways ResolveAI controls support risk.
Every capability is grounded in store context, policy rules, and clear escalation paths.
01
Preview support guardrails
Use sandbox tickets to see how routine order, return, refund, and policy cases would be handled before relying on live automation.
02
Handle returns and refunds within rules
Refund thresholds, return windows, product exclusions, and policy rules determine what can proceed and what needs review.
03
Escalate risky or high-value cases
When confidence is low, the order is sensitive, or the request sits outside policy, ResolveAI routes the case to a human instead of guessing.
04
Track decisions and safety reports
The admin view shows what ResolveAI resolved, what was escalated, what was blocked, and why each support decision happened.
05
Configure guardrails
Set refund thresholds, confidence thresholds, excluded products or orders, escalation reasons, and other controls from a Shopify-native admin UI.
Guardrails
Policy-aware support that stays inside your rules.
ResolveAI should only act when the workflow is safe, the policy is clear, and merchant margin is protected. That means configurable refund thresholds, excluded products and orders, and escalation whenever confidence is low.
Configurable refund thresholds
Policy-aware responses and actions
Excluded products and orders
Escalation reasons and low-confidence review
Admin UI
Simple, Shopify-native controls for support guardrails.
Merchants get a credible Polaris-style workflow: configure the guardrails, preview outcomes, and review only the cases that deserve human judgment.
Refund threshold
Auto-resolution confidence threshold
Excluded products and orders
Escalation reasons
Decision log
Safety report export
FAQ
Common questions about Shopify support automation.
Answers to the most common questions merchants have before enabling autonomous support resolution.
01
What kinds of Shopify issues can ResolveAI handle?
ResolveAI is designed for routine order questions, return flows, refund requests, and similar support workflows where store context and policy rules can determine a safe outcome.
02
Does ResolveAI always auto-resolve the ticket?
No. When a case is high-value, excluded by policy, or uncertain, ResolveAI escalates it to a human reviewer with context instead of guessing.
03
Why do support guardrails matter?
Support automation only stays credible when it follows refund thresholds, return windows, product exclusions, and confidence rules that protect merchant margin.
Outcome
Resolve routine support without handing risky refunds to automation.
ResolveAI keeps routine cases inside your rules and keeps humans focused on the tickets that need real judgment.